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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first step you should take is to press the Help button, which is visible on each page. A pop-up window will show up. It comprises comprehensive information about all the actions that you can carry out on that particular page. Each pop-up window appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a huge library of tutorial video clips describing how to use our hosting Control Panel. They're created for those of you who want to see how things are getting done rather than just reading articles. Thus, anyone can swiftly get to know our Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't discover the answer you need, examine our comprehensive FAQ database, which includes questions asked by actual clients and offers practical solutions. We constantly "revamp" our FAQ database with new articles in an attempt to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions database either, you can touch base with our great team of technical support engineers available 24/7 and eager to help you with any issue. Each support ticket you submit will be answered within 60 minutes (the average support ticket response time is only twenty minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 169363

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com